COVID-19 - UT Federal Credit Union
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COVID-19 UPDATES from UTFCU

We will frequently update this page with information about Coronavirus (COVID-19) and how it impacts the UTFCU family.

5/14/2020: Branch Lobbies Opening During Regular Business Hours 

All UTFCU branches, and our Call Center, will be returning to regular business hours beginning Monday, May 18th. While our lobbies will be open, we are taking precautions to ensure the safety and well-being of everyone in the branch:

 

  • Performing transactions via our drive-thru is still preferred.
  • Appointments for branch visits are still highly encouraged. Appointments can be made by calling us at (865) 971-1971.
  • Facemasks are required for all staff and members. 
  • Social distancing will be enforced.
  • The number of people in each branch will be monitored and regulated to abide by CDC guidelines.
  • Plexiglass shields are in place at all workstations.
  • We will be cleaning shared surfaces after each interaction. All branches will receive additional cleaning nightly.
  • Water coolers and coffee machines will not be available.

4/16/2020: Payment Protection Program Update

As of this morning, the Small Business Administration is unable to accept new applications for the Paycheck Protection Program based on available appropriations funding. For additional details, and information on other resources, visit the SBA’s official status page.

 

4/13/2020: Stimulus Info 

Looking for information on Economic Impact Payments from the IRS? Check here: https://www.irs.gov/coronavirus/economic-impact-payments.

4/10/2020: Branch Hours Changing 

We are adapting our hours of operation to match member demand. The changes below will be effective Monday, April 13th.

 

Call Center

  • Available during the extended hours of 8:30am to 6pm, Monday-Friday.

 

Emory Road Branch

  • Lobby closed
  • Drive-thru open 9am-5pm Monday through Thursday, 9am-6pm on Friday, and 9am-Noon on Saturday.

 

 Franklin Square Branch
  • Lobby closed
  • Drive-thru open 9am-5pm Monday through Thursday, 9am-6pm on Friday, and 9am-Noon on Saturday.

 

 Main Branch
  • Lobby closed
  • Drive-thru open 8:30am-5pm Monday-Thursday and 8:30am-5:30pm Friday.

 

 Martin Branch
  • Lobby closed
  • Drive-thru open 9am-5pm (Central), Monday-Friday.

 

 Memphis Branch
  • Lobby open 8am-3pm (Central), Monday-Friday.

 

 Student Union Branch @ UTK
  • Branch temporarily closed

 

 UT Medical Center Branch
  • Lobby open 7am-2pm, Monday-Friday. (No outside visitors- serving hospital staff only.)
 
Appointments for safe deposit box access, loan closings, and other services that require face-to-face interaction will be available.

Please know we may adjust these hours as needed throughout this ever-evolving situation. We will keep our website and social media pages updated with any changes.

Don’t forget that online, mobile, and telephone banking are available 24/7.

If you have any questions or concerns, please contact us.

4/3/2020: Payment Protection Program Update

Currently the credit union is preparing a procedure to accept and process qualified Payment Protection Program loan requests. Due to high loan volumes we are currently prioritizing applications for our members first. We will process all other applications as quickly as possible. You may submit inquiries to businessservicessupport@utfcu.org.

To expedite processing, please have the following items prepared:

 

  • 2019 payroll reports including:
    – W-3 Summary for 2019
    – W-2’s for employees with salaries > $100,000
    – Federal Form 940 and 941’s for 2019
  • Verification of housing allowance, if applicable
  • Federal income tax return for 2019, if not filed 2018
  • 2019 Financial Statements

 

If you have any questions,  please email our Business Services Department directly at BusinessServicesSupport@utfcu.org.

4/3/2020: Branch Hours Changing 

We are adapting our hours of operation to match member demand. The changes below will be effective Monday, April 6th.

 

Call Center

  • Available during the extended hours of 8:30am to 6pm, Monday-Friday.

 

Emory Road Branch

  • Lobby closed
  • Drive-thru open 9am-5pm Monday through Thursday, 9am-6pm on Friday, and 9am-Noon on Saturday.

 

 Franklin Square Branch
  • Lobby closed
  • Drive-thru open 9am-5pm Monday through Thursday, 9am-6pm on Friday, and 9am-Noon on Saturday.

 

 Main Branch
  • Lobby closed
  • Drive-thru open 8:30am-5pm Monday-Thursday and 8:30am-5:30pm Friday.

 

 Martin Branch
  • Lobby closed
  • Drive-thru open 9am-5pm, Monday-Friday.

 

 Memphis Branch
  • Operating as normal

 

 Student Union Branch @ UTK
  • Branch temporarily closed

 

 UT Medical Center Branch
  • Operating as normal (No outside visitors- serving hospital staff only.)
 
Appointments for safe deposit box access, loan closings, and other services that require face-to-face interaction will be available.

Please know we may adjust these hours as needed throughout this ever-evolving situation. We will keep our website and social media pages updated with any changes.

Don’t forget that online, mobile, and telephone banking are available 24/7.

If you have any questions or concerns, please contact us.

3/30/2020: SBA Disaster Loan Assistance Application  

Here’s a resource for our small business members. https://covid19relief.sba.gov/

 

If you have any questions,  please email our Business Services Department directly at BusinessServicesSupport@utfcu.org.

3/19/2020: Branch Access Changing 

We want to do our part to take care of our owners, team, and communities.

As a result, we are temporarily shifting how we serve you. The changes below will be effective Monday, March 23rd.

 

  • Call Center
    Available during the extended hours of 7:30am to 8:30pm Monday-Friday.

 

  • Emory Road Branch
    Lobby closed
    Drive-thru open for extended hours of 7am to 7pm Monday-Friday and 9am-2pm on Saturday.

 

  • Franklin Square Branch
    Lobby closed
    Drive-thru open for extended hours of 7am to 7pm Monday-Friday and 9am-2pm on Saturday.

 

  • Main Branch
    Lobby closed
    Drive-thru open 8:30am-5pm Monday-Thursday and 8:30am-5:30pm Friday.

 

  • Martin Branch
    Lobby closed
    Drive-thru open 8:30am-5pm Monday-Friday.

 

  • Memphis Branch
    Operating as normal

 

  • Student Union Branch @ UTK
    Branch temporarily closed

 

  • UT Medical Center Branch
    Operating as normal

Appointments for safe deposit box access, loan closings, and other services that require face-to-face interaction will be available.

Please know we may adjust these hours as needed throughout this ever-evolving situation. We will keep our website and social media pages updated with any changes.

Don’t forget that online, mobile, and telephone banking are available 24/7.

If you have any questions or concerns, please contact us.

  • 3/17/2020: Reminders from 3/13/20 member notice posted to social media.

 

  • 3/13/2020: Member Notice

You are a valued owner of UT Federal Credit Union and your health and well being is our top concern.

As the spread of coronavirus, known as COVID-19, continues to be a growing concern, we’re taking extra precautions to protect you, our team members, and the communities we serve. Our Board of Directors and Senior Management teams are monitoring the situation and are closely following health authorities, including the Centers for Disease Control and Prevention (CDC), to ensure we’re acting on the latest guidance and information.

  • What We Are Doing In-Branch:
    -Increased focus on frequently disinfecting surfaces including ATMs, teller line or pod areas, desks, touchpads, door handles and other high-touch areas.

    -Increased the number of hand sanitizing options.Posted signage about proper hand washing techniques.

    -Asked team members who are sick to stay home.

    -Refraining from shaking hands and using communal supplies. Exercising social distancing when at all possible.

  • Self-Service Options for Managing Your Accounts:
    -Online and Mobile Banking: You can login here, or register as a first-time user here.-Balance your accounts
    -Manage cards
    -Make payments
    -Transfer funds
    -Deposit checks
    -Apply for new accounts or loans

    -Telephone Banking: You can access our voice banking system by calling (865) 971-1971 and pressing 8.

    -Contact our Call Center: Call us at (865) 971-1971 or (800) 264-1971 and we can assist you over the phone. Email us at serviceinquiries@utfcu.org.

  • We are Here to Help
    If you’re negatively affected by the Coronavirus or its impact, we’re here to help. We are committed to working with you to reduce financial stress during this challenging and uncertain time.

We know that the uncertainty of this situation is concerning and we will continue to closely monitor it. We will provide further updates as they become available on our website and social media. If you have any questions or concerns, please contact us using the channels below.

  • 3/12/2020: Annual Meeting Cancelled

Out of an abundance of caution for the health of our members and team, our Annual Meeting this evening has been cancelled. We apologize for any inconvenience this may cause. Please contact us with any questions.

Check out the rest of this page for FAQs!

Is my money safe?
Your funds are safe. This shift in service options is solely us doing our part to protect the community. We are well-capitalized and financially strong.
The National Credit Union Share Insurance Fund (NCUSIF), backed by the United States government, insures the deposits of credit union members nationwide. The fund is managed by the National Credit Union Administration (NCUA), an independent agency of the United States government. You can estimate your insurance coverage using this tool.

 

What self-service banking options do I have?

We continue to provide you with the best banking experience possible. For your convenience and 24/7 availability, consider using these self-service options:

  • Online & Mobile Banking
  • Telephone Banking: Call (865) 971-1971 and press 8.
  • Call Center: Call us at (865) 971-1971 or (800) 264-1971 and we can assist you over the phone. Email us at serviceinquiries@utfcu.org.
  • Mobile Deposit
  • BillPay
  • Alerts and Notifications
  • eStatements
  • Online Loan & Account Applications
  • Online Transfers
  • and more!

You can login to online banking here, or register as a first-time user here.