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Frequently Asked Questions

What is the bank routing number for UTFCU?

The nine digit bank routing number can be found at the bottom of your checks. It is 264279800.

What do I use as my account number for Online Banking?

Your account number is your membership number. The account suffix is not required.

I can’t access Online Banking from my computer. What should I do?

Check your browser type and make sure that the Internet Tool options are set to allow access to Online Banking. If you continue to have problems accessing Online Banking please call the credit union at 865.971.1971 or 800.264.1971.

Where do I get my Online Banking password?

If you’ve never logged into Online Banking, your password will be your social security number.

Who owns a credit union?

As a member, you own the credit union. Your membership entitles you to one share of the organization regardless of the size of your account. As an owner, you can vote on important issues requiring a membership vote such as board of director elections. At UTFCU, every member is an owner.

How do I reorder checks?

Online check reorders are placed through Online Banking. If you have previously ordered checks from us, simply sign into Online Banking, click the Check Services menu and select Check Reorder. If you haven’t placed a check order call 865.971.1971 or 800.264.1971 to speak to one of our call center representatives today or email us here.

Do I qualify for free checks?

Members with Generations Gold benefits receive 3 boxes of free checks within 12 months. Members with Best Years accounts are eligible for one free box of checks each year.

Who can join a credit union?

Membership at UTFCU is more open than you may think! Contact us today to learn more.

 

What if I want to receive my statements electronically?

You can sign up for eStatements through Online Banking. No more snail mail! It’s secure and the quickest way to receive statement information. Log into Online Banking and select the eStatements tab at the top of the page.

What types of Online Banking services do you offer?

UTFCU offers online access to all of your accounts with free online bill pay, eStatements, check images, secure check reordering, account transfer, and history. Watching your money has never been this easy!

How do I set up an account for my college student?

UTFCU now offers online account opening and funding. This means that you can apply for membership and then use your debit or credit card to fund your student’s account. Click here to get the process started online!

Where can I find a list of your ATM locations?

Members have access to ATMs in the Easy Street, and CO-OP networks. We have a list of all UTFCU ATMs here.

Are my funds insured?

Yes. The NCUA Insurance Fund insures all types of deposits received by a credit union in its usual course of business. For example, savings accounts, share draft (checking) accounts, money market accounts, and share certificates are all insured. Your funds are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government and the National Credit Union Administration, a U.S. Government Agency. Click here for more information.

What should I do if my credit or debit card is lost or stolen?

To report a lost or stolen credit card, call 1-800-449-7728 or 866-820-3943.

To report a lost or stolen debit card, please call 1-866-820-8849.