Online Banking - UT Federal Credit Union
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Online Banking

New Online & Mobile Banking is Here!

You asked, we listened! UTFCU has launched a new Online & Mobile Banking System, packed with great features and enhanced security. This page is the official Online Resource Page for everything related to the new system.

The new and improved Online & Mobile Banking System is LIVE and has brought some big changes! Online and mobile banking users can now enjoy all of the same functionality you’re used to, along with lots of added features, functions, and security.

What you need to know about the new system:

  • The new system is member-based instead of account-based. This means you’re able to see every account you’re connected to from one profile! Every member will use one Login ID to access every UTFCU account tied to their social security number. No more multiple Login IDs to keep up with!

 

  • The new system is a single platform across online banking and the UTFCU Mobile App! This means you have the same look and functionality both online and via the app. No more device-specific restrictions!

 

  • Since it’s a single platform, you’ll now use the same Login ID and Password in both online banking and the mobile app. If you primarily use the UTFCU Mobile App, you’re accustomed to using your account number as your Login ID. This has changed! You need to know your current online banking Login ID to access the new system and app. If you aren’t sure what your Login ID is, call us as at (865) 971-1971 and we’ll look it up for you.

 

  • No more security questions! The new system uses Secure Access Codes to verify your identity. This is why it’s crucial your contact information on file with UTFCU is accurate, to ensure proper Secure Access Code delivery.

Check out the rest of this page for FAQs and User Guides!

Why did you change the system?

You asked, we listened. Via ongoing membership surveys and years of member feedback, we have heard loud and clear that our online banking system needed updated and drastically improved. We are here to serve you, our Owners, and want you to have the best self-service banking experience possible.

The new system has enhanced security and a ton of awesome new features that you’ll love. We really think you’ll dig the fact that you will now have the same functionally regardless of your device. Some other new features include Person 2 Person transfers, Text Banking, Financial Management Tools, Real Time Contact Information Updates, and more.

What is different with the new system?
  • The new system is member-based instead of account-based. This means you’re able to see every account you’re connected to from one profile! Every member will use one Login ID to access every UTFCU account tied to their social security number. No more multiple Login IDs to keep up with!
  • The new system is a single platform across online banking and the UTFCU mobile app! This means you have the same look and functionality both online and via the app. No more device-specific restrictions!
  • Since it’s a single platform, you use the same Login ID and Password in both online banking and the mobile app. If you primarily use the UTFCU Mobile App, you’re used to using your account number as your Login ID. This has changed! You will now need to know your current online banking Login ID to access the new system and app. If you aren’t sure what your Login ID is, call us at (865) 971-1971 and we’ll fill you in.
  • No more security questions! The new system uses Secure Access Codes to verify your identity. This is why it’s crucial your contact information on file with UTFCU is accurate, to ensure proper Secure Access Code delivery.

 

How did the conversion process work?
  • We will turned off the old system, then immediately turn on the new system, in the morning hours of 12/12/17.
  • All of your historical data from the current system was moved to the new system at the time of conversion. You didn’t lose any history, Bill Pay settings transfer settings, account nicknames, etc.
  • This was a password-free migration! This means you’ll use the same Login ID and Password in the new system that you used in the old one. You can change your password if you want, but you don’t have to.
  • You can now login to online banking like normal at UTFCU.org, and the system will walk you through the first time login process.
  • On the UTFCU Mobile App, the new system was pushed via app update. You’ll want to make sure you accept the update to load the new app. You’ll login with your online banking Login ID and the system will take you through the first time login process.
Do I need to download a new mobile app?

No. On your UTFCU Mobile App, the new system was pushed to you through an app update. You’ll want to make sure you accept the update to load the new online banking system. You’ll login with your existing online banking Login ID and the system will take you through the first time login process.

Important: With the old system, you logged in to the mobile app with your account number. Since the new online and mobile banking system is a single platform across devices, you’ll now use your online banking Login ID to login to your mobile app. Don’t know your Login ID? Contact us and we can obtain it for you. (800) 264-1971 or (865) 971-1971.

I'm a QuickBooks, Quicken or Mint user. What do I need to do for the conversion?
I'm a Bill Pay user. What do I need to do for the conversion?

Good news- you don’t need to do anything related to Bill Pay for the conversion! All of your current settings will be transferred to the new system automatically. It’s a possibility there may be a few hours of Bill Pay downtime (8:30 AM-2:00 PM) during the conversion while your account is transferred to the new system.

Once inside the new system and on the Bill Pay page, you’ll notice things look a little different. Bill Pay is conducting a regular version update at the point of UTFCU’s conversion. You’ll have access to a user guide and demo on this page beginning 12/12/17.

Bill Pay FAQs

Why does Bill Pay look different?
There are a couple of reasons Bill Pay looks different. First, the new online and mobile banking system has an integrated Bill Pay page within the system. This is what you see when you click on the Bill Pay menu tab. This is a simplified viewing page, not the full feature page. This simplified view is new to UTFCU. To access the full feature Bill Pay site from the simplified page, click on Options in the top right area of the page (it looks like 3 vertical dots), then click Visit Bill Pay Site.

Second, Bill Pay conducted a regular version update at the point of UTFCU’s conversion. Functionality hasn’t changed, it’s just an updated website. To access the full feature page, click on the Bill Pay menu tab within online and mobile banking, then click on Options in the top right of the page (it looks like 3 vertical dots), then click Visit Bill Pay Site.

Check out this instructional video on how to complete the tasks you’re used to in the new version of the full feature Bill Pay site.

Why can’t I perform the same functions I used to in Bill Pay?

The new online and mobile banking system contains an integrated simplified version of Bill Pay. Functions are limited on this page.

For full Bill Pay functionality, you’ll need to access the full feature Bill Pay page. To access the full feature page, click on the Bill Pay menu tab within online and mobile banking, then click on Options in the top right of the page (it looks like 3 vertical dots), then click Visit Bill Pay Site.

Check out this instructional video on how to complete the tasks you’re used to in the new version of the full feature Bill Pay site.

Other FAQs

Why aren’t I receiving the online alerts I set up in the old system any longer?

Preexisting online alerts were the only items UTFCU was not able to transfer to the new online and mobile banking system. You’ll need to set new alerts in the new system. The good news is that you now have access to many more alert options than before. To set new alerts, select Online Alerts under the Services & Settings menu tab.

Why can’t I see the external account I just added to my online banking profile?

You’ll need to log out and log back in to the system to see any newly added or linked accounts. If you still don’t see your linked account, contact us via the Messages menu tab, or call us at (865) 971-1971, and we can troubleshoot.

Was TeleTrans changed?

Yes! The new system encompasses online banking, mobile banking, and voice banking. When you call to access TeleTrans the first time it will take you through the first-time caller process. Once you have completed that process you’ll be able to access the system. Some of the prompts have changed so be sure to listen carefully the first few times!

 

Quicken FAQs

How do I update my Quicken or Mint profiles with the new online banking information?

Click on your platform/product below for conversion information and instructions:

How do I download my account files so I can upload them into Quicken or QuickBooks?

Once inside of online banking, you can download your account files from your account details page.

Quicken Connect Form Screenshot

Person 2 Person FAQs

My recipient received a DECLINE message when they accepted to retrieve the transfer.
If a “Decline” message appears on the Receive Money page, the recipient’s financial institution has not enabled Person 2 Person credits on their debit card. The recipient should select “Receive with your checking account” on this page to enter in a routing number and account number to receive the funds via ACH instead. Via ACH, the funds will be received in 2 – 3 business days.

 

I think I entered the wrong email or phone number for my recipient. What should I do?
Please contact UTFCU immediately if you realize you entered invalid recipient information. As long as the funds haven’t been retrieved, we’ll be able to cancel the entire transfer.

Secure Access Code FAQs

What is a Secure Access Code?
A Secure Access Code (SAC) is a security feature that allows you to register the computer you are using for “one-time” or “future” use. Registering your computer is another layer of security to help prevent your online banking account from being accessed by an unregistered computer- even if your Login ID and Password are accidentally or unintentionally compromised.

Why do I need a Secure Access Code?
Registering your computer is another layer of security to ensure your Online Banking or Mobile Banking account cannot be accessed by an unregistered computer – even if your Login ID and Password are accidentally or unintentionally compromised.

How does the Secure Access Code process work?
When you log in from an unrecognized computer or mobile device, we will send you a single-use Secure Access Code. The code will be delivered to you using secure contact information that we have on file for your accounts. You can choose to have your Secure Access Code delivered via text message, phone call or e-mail, depending on what contact information we have on file for you. Once you receive the temporary Secure Access Code from UTFCU, enter it in the space provided within login.

When you use a private device that you will frequently use to access Online Banking or Mobile Banking, you can “register the device”, which will allow us to recognize the device and browser you’re using. Once you have registered your device, you will not be prompted for a Secure Access Code with future logins. However, if the computer you use is public or one which you do not regularly use, we recommend for your security that you “do not register” the device.

I didn’t receive my Secure Access Code or my contact information is outdated.
Please call us at (865) 971-1971 or (800) 264-1971 during business hours so we may assist you.

I have registered my device, but Online Banking prompts for another Secure Access Code. Why?
There are several reasons this may happen. Most commonly this occurs when your browser settings are setup to delete cookies, or your browser cookie for Online Banking has been deleted since your last login. This can also happen if you are logging in with a different browser on the same registered device. You may have a program on your device that automatically deletes the cookie and that feature would need to be turned off or configured to accept and retain cookies from UTFCU.

Why does the system keep asking me for the Secure Access Code?
Upon your second login to the system, you’re able to register your device so you won’t need to use Secure Access Codes on future logins from that device and browser. You must successfully login in at least once before you are presented the option to register. Once you register, you won’t have to go through the Secure Access Code process again unless you switch devices, switch browsers, or clear your cookies.

System Requirements FAQs

Why does the new system have browser requirements?

Internet browsers—the software application that lets you surf the Web—play a role in protecting your online data. The most common browsers are Microsoft Edge™, Microsoft Internet Explorer®, Mozilla Firefox®, Google Chrome™ and Safari®.

As online fraud and theft evolves, browsers become more secure with each new version. That’s why companies that provide Web browsers continually release patches to stay one step ahead of fraudsters. So it’s vital that individual users, like you, routinely apply the upgrades to stay protected on your smartphone, tablet and computer.

Always using a current Web browser is vital to keeping the information you share and the sites you visit secure. This includes the financial information you view and exchange while using Online Banking. Knowing you’re using the most current version is one of the best ways to give yourself peace of mind.

What are the current browser requirements?

PC Browser Requirements:

  • Google Chrome™ 37 or later
  • Microsoft Edge™
  • Microsoft Internet Explorer® 11.0 or later
  • Mozilla Firefox® 33 or later

Mac Browser Requirements:

  • Google Chrome™ 37 or later
  • Safari® 9 or later
  • Mozilla Firefox® 33 or later

How do I know which browser version I’m using?

Google Chrome™
1. Open Chrome.
2. In the top-right corner click on the Menu Button. (It looks like 3 vertical dots.)
3.Select Help> About Google Chrome.
4.Your version will be displayed on this page.

Microsoft Edge™
1. Open Edge.
2. Click on More in the top right corner.
3. Select Settings.
4. Your version will be displayed on this page under About this App

Microsoft Internet Explorer®
1. Open Internet Explorer.
2. Click on the Tools icon in the top right corner. (It looks like a gear cog).
3. Select About Internet Explorer.
4. Your version will be displayed on this page.

Mozilla Firefox®
1. Open Firefox.
2. From the menu bar, click Help and then select About Mozilla Firefox.
3. Your version will be displayed on this page.

Safari®
1. Open Safari.
2. Click “Display a menu of general Safari settings” (the gear cog icon) and then select About Safari.
3. Your version will be displayed on this page.

How can I update my browser version?

Click on your browser below to be taken to their download page.

What are the mobile device operating system requirements for the UTFCU Mobile App?

  • Android™ 4.2.X and later
  • Apple iOS 10.X and later

For optimal viewing, make sure your Display Settings on your mobile device are set to the default/standard setting.

Text Banking FAQs

How do I enroll in text banking?

  • Step 1: Enroll
    • Login to Online Banking. Under the Services & Settings menu item, click on Text Banking.
    • Turn Text Banking “ON” and add your mobile phone number.
    • Review and agree to the Terms and Conditions and click SAVE.
  • Step 2: Set Up Your Account(s)
    • In the Services & Settings menu item in online banking, go to Account Preferences.
    • Select the account(s) you would like to enable Text Banking for and turn SMS ‘ON.’
    • Set a nickname for the account(s) that will be used for your Text Banking commands. A nickname can be no more than four characters (e.g., SAV1, CHK).
    • Repeat this account setup process for any accounts you want to be able to access via Text Banking.

What commands to do I use for text banking?

  • BAL Displays the current account balance for all enabled accounts.
  • BAL <account nickname> Displays the current account balance for the account that you specify. (Example: BAL SAV)
  • HIST <account nickname> Displays the recent history for the account that you specify. (Example: HIST CHK)
  • XFER <from account nickname> <to account nickname> <amount> Transfers the amount that you specify from one account to another. (Example: XFER CHK SAV 50.00)
  • LIST Displays a list of all available text banking commands.
  • HELP Displays the UTFCU webpage with Text Banking FAQs.

How do I change my account nickname commands for text banking?

Once logged in to online banking, go expand the Services & Settings menu item and click on Account Preferences. On the Account Preferences page, toggle to the SMS/Text tab for each account to edit the text command nickname.

Online & Mobile Banking User Guides