IMPORTANT VISA NOTICE

Visa now requires all financial institutions that offer credit and debit cards to participate in the Visa Account Updater service (AU). The service provides automatic updates to participating merchants who have your UTFCU Visa Platinum or Visa Gold credit card information on file for recurring payments to ensure uninterrupted processing of those payments. The relevant card data (card number and expiration date) will be updated when you receive a new card for any reason, such as expired, lost, or stolen cards.

Should you wish to opt-out of this service, complete the Visa Account Updater Opt-Out Notice or by visiting any UTFCU branch location.

What is Visa Account Updater?

The Visa Account Updater (AU) is an automated service that helps ensure uninterrupted processing of your recurring payments that use your UTFCU Visa Platinum or Visa Gold credit card information with select merchants that participate in the service.

Why is this service being offered to cardholders?

Visa requires all financial institutions that offer debit and/or credit cards participate in Visa AU service.

How do I enroll in the Visa AU service?

You will automatically be enrolled in the service unless you opt-out. You can opt-out here.

Can I decline this service?

Yes.  A member can opt-out of the service by completing the Visa Account Updater Opt-Out Notice or by visiting any UTFCU branch location. You can opt-in again at any time by notifying us.

What are the benefits of the Visa AU service?
  • Reduces cardholder declines
  • Helps to ensure on-time payment
  • Prevents late fees and service disruption
  • Convenience to cardholder
Will all of my payment information be automatically updated?

No.  The Visa AU service participation for merchants is optional. Participating merchants can choose the frequency at which they retrieve updated information through the service.  To ensure your merchant has the updated card information on file for your recurring payments, you must contact each merchant you pay.

What type of merchants participate in the Visa AU service?

Merchants that keep your card information on file to process recurring payments may include phone companies, utility companies, cable services, magazine subscriptions, music services, gym memberships, insurance companies, and more.

Do you have a list of participating merchants?

No. Merchant participation in the service is optional and can change at any time.

 

Questions? Give us a call at (865) 971-1971 or (800) 264-1971, or send us an email at serviceinquiries@utfcu.org.