You can reach us via a few different methods. Visit our Contact Us page for info.
It’s easy! Just submit our online Travel Notification Form and we’ll notate your account accordingly. Access the form here.
You can sign up for eStatements through Online Banking. No more snail mail! It’s secure and the quickest way to receive statement information. Log into Online Banking and select the eStatements option from the menu.
The nine digit bank routing number can be found at the bottom of your checks. It is 264279800.
UTFCU is community chartered, which means we are more open than you may think! Membership with UTFCU is open to anyone who lives, works, worships, conducts business, or attends school in the following counties in Tennessee: Anderson, Blount, Knox, Loudon, and Union. Not sure if you will qualify? Give us a call and we’ll talk through it. (865) 971-1971.
Vishing is the telephone equivalent of phishing. Vishing is the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit. UTFCU does not request such information via phone.
Phishing is the act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a website where they are asked to update personal information, such as passwords and credit card, social security, and account numbers that the legitimate organization already has. The website, however, is bogus and set up only to steal the user’s information. UTFCU would not send requests for this type of information via e-mail.
If you feel you have been a victim of identity theft, contact the FTC’s Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338).
If your wallet has been lost or stolen, take the following actions:
- Call the three major credit reporting agencies (Equifax: (800)-525-6285, Experian: (888) 397-3742 and Trans Union: (800) 680-7289) and ask them to immediately place a Fraud Alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit.
- Notify the SSN national fraud hotline at 1-800-269-0271.
- Call to cancel your cards. If it’s during our normal business hours of 9am-5pm (Monday-Friday), call UTFCU at (865) 971-1971. If it’s outside of our hours, simply call the number on the back of your card.
- File a police report the same day, if at all possible, in the jurisdiction where your wallet was stolen.
UTFCU is community chartered, which means we are more open than you may think! Membership with UTFCU is open to anyone who lives, works, worships, conducts business, or attends school in the following counties in Tennessee: Anderson, Blount, Knox, Loudon, and Union. Not sure if you will qualify? Give us a call and we’ll talk through it. (865) 971-1971.
Addresses can be updated securely through online banking or in-person at any branch. Call us at (865) 971-1971 if you need assistance.
If your employer offers direct deposit, give the payroll department our credit union’s routing number (264279800) and your account number.
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